The Award is a concise qualification which
gives an introduction to the basic skills, knowledge and
understanding required by today's first line manager. The mandatory
unit 'Solving Problems and Making Decisions' is designed to develop
practical techniques for tackling managerial problems and making
decisions from gathering and interpreting information through to
the
effective communication of outcomes.
The Certificate provides a more comprehensive
programme that builds and broadens the skills and knowledge gained
in the Award (please note candidates may join the Certificate
directly and are not required to undertake the Award as a
prerequisite). Here organisational change is explored, giving
participants a deeper understanding of this critical workplace
issue and providing them with the tools to plan for and deal with
organisational upheaval. The crucial skill of time management is
also explored in the fourth mandatory unit for the Certificate.
The Diploma develops a very comprehensive range
of management skills, providing learners with the broad body of
knowledge required by a first line manager. The qualification
builds on the Award and Certificate, though is more suited to the
practising manager. (Please note candidates are not required to
undertake either the Award or Certificate as prerequisites and may
join Diploma programmes directly). The additional mandatory units
cover business communication - writing for business
and making presentations - creativity and innovation for the
workplace as well as information gathering and analysis, and
managing customer service.
Flexibility - all candidates are able to choose
from a diverse range of optional units to build their qualification
- the Award, Certificate or Diploma (see the tables below and
overleaf). This high level of flexibility allows individuals
or
their employers to custom build a qualification focusing on the key
areas of first line management that are most relevant to the
demands of a specific role, industry or organisation. From managing
health and safety to planning change in the workplace, the ILM
First Line Management qualifications can be fully tailored to meet
the varying needs of learners across all employment sectors.
- Solving problems and making decisions (A C D)
- Understanding change in the workplace (C D)
- Planning change in the workplace (C D)
- Achieving objectives through time management (C D)
- Writing for business (D)
- Managing creativity and innovation in the workplace (D)
- Obtaining information for effective management (D)
- Managing customer service (D)
- Giving briefings and making presentations in the workplace
(D)
- Introduction to leadership
- Building the team
- Motivating to perform in the workplace
- Developing yourself and others
- Managing conflict in the workplace
- Managing stress in the workplace
- Managing the employment relationship
- Recruiting, selecting and inducting new staff in the
workplace
- Coaching and training your work team
- Providing quality to customers
- Planning to work efficiently
- Organising and delegating
- Managing projects
- Managing health and safety at work
- Understanding organisations in their context
- Understanding culture and ethics in organisations
- Managing performance
- Working with costs and budgets
- Managing the efficient use of materials
- Managing the effective use of equipment
- Understanding the communication process in the workplace
- Influencing others at work
- Communicating one-to-one at work
- Effective meetings for managers
- Understanding workplace information systems
- Marketing for managers
* Credit value
Candidates must complete the associated mandatory units for their
qualification, marked A = Award, C =
Certificate and D = Diploma, then choose from the remaining units
to make up the required minimum
credit value - check with your centre for further advice.