NVQ 2 in Team Leading
Candidates must complete a total of 6 units: 4 mandatory and 2
optional.
Mandatory Unit
• Manage your own resources
• Provide leadership for your team.
• Develop productive working relationships with
colleagues.
• Ensure your own actions reduce risks to health and
safety.
Optional Units
• Encourage innovation in your team
• Allocate and check work in your team.
• Provide learning opportunities for colleagues.
• Resolve customer service problems.
• Support customer service improvement.