Hours: 6 hours per week, 18 weeks
Morning: Wednesday Afternoon:
Wednesday
Next start date(s): September, February
Course Location: Lewisham Way Campus
What will I study?
This course aims to address and accredit a range of generic skills
such as communications, technical knowledge, customer care and ICT
that will improve service delivery to tenants, residents, service
users and employers and increase the value of staff to their
organisation.
Subjects:
Customer Service Skills for Housing
Housing Technology and Maintenance
Structures and Operations of Housing Organisation
Housing Regulations and Legislation
What can I do next?
This can lead to the CIOB-CIH Level 3 Certificate in Housing
Maintenance or the CIH Level 3 Housing Services Certificate.
This can lead to employment in:
Social Housing Organisations
Private contractors working on social housing repairs and
improvement contracts
What are the entry requirements?
You will need to be working in a paid or voluntary capacity in a
relevant post and possess a good level of written and spoken
English. This may be assessed by a test and/or interview.
How will I be assessed?
Assessment is by written assessment set by the CIOB-CIH and
internally set assignments, reports and presentations. There are no
formal exams.