Induction
- Contents of the programme and how the certification programme
will be run
- How the assessment will be conducted
The Role of the Team Leader
- The various roles, functions and responsibilities of a team
leader - depending on the workplace
- Limits of authority and accountability and how these are
defined
- The importance of respect and trust and how to establish and
maintain these
- Range of leadership styles and their application in various
situations
- Identify your areas of strength and possible improvement
Planning and Organising the Team's Work
- Setting work targets to meet customers' specifications and
organisational requirements
- Types of quality standards and their purpose
- Ways to ensure team members understand monitoring systems
- Taking remedial/corrective action
- Working according to organisations' policies, procedures and
priorities
- The importance of knowing individual team members'
strengths
- Simple techniques for scheduling work - e.g. rotas/shifts
- Effective methods of communication to give instructions and
achieve performance standards
Effective Communications
- Stages in the communication process
- Barriers to communication and how to overcome them
- Different ways to communicate and their relative advantages and
disadvantages
- Planning and preparation for briefings
- Promoting and handling questions
- Reporting back to management
Motivating the Team
- Simple motivation models at work
- Blending personal objectives with organisational
objectives
- Using rewards (behavioural) and positive feedback to optimise
performance
- Ensure team members understand what is required of them
Coaching
The session is designed to cover the following content:
- Difference between coaching and training and when each is
appropriate
- Coaching techniques to build confidence and ownership in the
workplace
- Techniques for stretching individuals to fulfil their
potential
- Methods to avoid and overcome failure
- Use of constructive feedback and techniques to promote positive
attitude
Assessment