NVQ 2 Business Administration
2 mandatory units and 3 optional units
Total = 5 units
Mandatory Units
• Carry out your responsibilities at work.
• Work within your business environment.
Optional Units
• Ensure your own actions reduce risks to health and
safety.
• Manage customer relations.
• Manage diary systems.
• Organise business travel and accommodation.
• Deal with visitors.
• Process customer financial transactions.
• Operate credit control procedures.
• Store, retrieve and archive information.
• Research and report information.
• Organise and support meetings.
• Use IT systems (IT user)
• Use IT to exchange information (IT user)
• Word processing software (IT user)
• Spreadsheet software (IT user)
• Database software (IT user)
• Presentation software (IT user)
• Specialist or bespoke software (IT user)
• Use a telephone system
• Operate office equipment
• Prepare text from notes.
• Prepare text from shorthand.
• Prepare text form recorded audio instruction.
• Produce documents.
• Work effectively with other people.