What will I study?
Topics covered are:
• What is communication and how do we communicate.
• Blocks to communication.
• Identifying behavioural types.
• Self image vs. Perception.
• Emotional vs. Rational brain.
• Triggers & Inhibitors.
• Stimulus vs. Response.
• Challenging & Changing Behaviour.
• Health & Safety.
• Threat assessment (pop).
• Managing expectations.
• Resolving conflict.
• Post incident considerations.
Duration: 1 Day
Cost: £70
How will I be assessed?
Assessment is a short test of 30 multiple choice
questions.
Qualification: CIEH Level 2 Communications & Conflict
Resolution
Awarding body
The Chartered Institute of Environmental Health (CIEH) is a
Professional and Educational Body dedicated to the promotion of
Environmental Health. As well as providing services and information
to its members, the CIEH advises Government departments on
environmental health and is consulted by them on proposed
legislation.