Contents of the programme and how the certification programme
will be run
The Role of the Team Leader
The various roles, functions and responsibilities of a team
leader - depending on the workplace
Limits of authority and accountability and how these are
defined
The importance of respect and trust and how to establish and
maintain these
Range of leadership styles and their application in various
situations
Identify your areas of strength and possible improvement
Planning and Organising the Team's Work
Setting work targets to meet customers' specifications and
organisational requirements
Types of quality standards and their purpose
Ways to ensure team members understand monitoring systems
Taking remedial/corrective action
Working according to organisations' policies, procedures and
priorities
The importance of knowing individual team members' strengths
Simple techniques for scheduling work - e.g. rotas/shifts
Effective methods of communication to give instructions and achieve
performance standards
Effective Communications
Stages in the communication process
Barriers to communication and how to overcome them
Different ways to communicate and their relative advantages and
disadvantages
Planning and preparation for briefings
Promoting and handling questions
Reporting back to management
Motivating the Team
Simple motivation models at work
Blending personal objectives with organisational objectives
Using rewards (behavioural) and positive feedback to optimise
performance
Ensure team members understand what is required of them
Coaching
The session is designed to cover the following content:
Difference between coaching and training and when each is
appropriate
Coaching techniques to build confidence and ownership in the
workplace
Techniques for stretching individuals to fulfil their
potential
Methods to avoid and overcome failure
Use of constructive feedback and techniques to promote positive
attitude
Assessment
Reflective review