This qualification is for people who have worked in the
hospitality industry for some time - and have plenty of experience,
they might already supervise others or manage resources. Potential
candidates will want to develop their knowledge and skills, perhaps
to move into a management role within the sector.
Manadatory Units
- Lead a team to improve customer service
- Develop productive working relationships with colleagues
- Provide leadership for your team
- Contribute to the control of resources
- Maintain the health, hygiene, safety and security of the
working environment.
You also choose 3 optional units.
Optional Units
Choose at least 1 unit from:
- Supervise drink services
- Supervise housekeeping services
- Supervise portering and concierge
- Supervise reception services
- Supervise reservations and bookings services
- Supervise food production operations
- Supervise functions
- Supervise food services.
Choose any remaining units from:
- Provide learning opportunities for colleagues
- Supervise off-site food delivery services
- Supervise cellar and drink storage operations
- Supervise vending services
- Supervise linen services
- Supervise the use of technological equipment in hospitality
services
- Supervise practices for handling payments
- Contribute to the development of a wine list
- Contribute to the selection of staff for activities
- Ensure food safety practices are followed in the preparation
and serving of food and drink
- Contribute to the development of recipes and menus
- Improve the customer relationship
- Manage the receipt, storage or dispatch of goods
- Supervise the wine store/cellar and dispense counter
- Manage the environmental impact of work
- Lead meetings
- Contribute to promoting hospitality services and products.