Course Outline
These qualifications are ideal for you if your job or intended job
is involved primarily within the front office in the hospitality
environment.
Learning and skills outcomes:
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The aim of this qualification is to recognise good hospitality
practice.
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The flexibility of this qualification will enable candidates'
skills to be adapted for a specific work based activity and/or
employer requirements.
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Help staff do their job better, improving quality of output
and decreasing time spent on solving problems.
Suggested audience and pre-requirements
This qualification is aimed at people working within the
hospitality industry.
You do not need any formal qualifications.
Benefits and progression
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Offer employers up to date front office techniques, targeted
to their needs rather than qualification
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Improves efficiency and productivity
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Aligned to the need of business, it allows employers and
learners to take control of the learning experience
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work-place learning
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Improves employee job satisfaction, motivation and retention,
and create a quality assured highly skilled workforce.
Course detail
The detail course content is as follow:
Mandatory Units
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Deal with communications as part of the reception
function
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Maintain a safe, hygienic and secure working environment
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Contribute to effective teamwork
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Give customers a positive impression of yourself and your
organisation
Optional Units A (Choose 2 units)
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Deal with the arrival of customers
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Deal with bookings
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Prepare customer accounts and deal with departures
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Maintain and deal with payments
Optional Units B (Choose 2 units)
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Exchange foreign cash and travellers cheques
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Prepare and print documents using a computer
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Record, store and supply information using a paper-based
filing system
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Handle mail and book external services
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Resolve customer service problems
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Enter, retrieve and print data in a database
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Identify and provide tourism related information and
advice
Duration and delivery
Duration
4-6 month delivery in the work place.
Candidates will be seen by a Trainer/Assessor weekly or
fortnightly.
Delivery
Training can be delivered in the work place.
Following a group induction (3 hours) and initial assessment
candidates will work with the Trainer/Assessor to put together a
portfolio and will be observed and assessed in the work place.