Course Outline
This qualification is based on Standards developed by People
1st, the Sector Skills Council for Hospitality and are ideal for
you if your job or intended job is involved primarily within
Housekeeping.
Learning and skills outcomes:
- The aim of this qualification is to recognise good housekeeping
and customer service practice.
- The flexibility of this qualification will enable candidates'
skills to be adapted for a specific work based activity and/or
employer requirements.
- Help staff do their job better, improving quality of output and
decreasing time spent on solving problems.
Suggested audience and pre-requirements
This qualification is aimed at people working within the
hospitality industry.
You do not need any formal qualifications.
Benefits and progression
- Offer employers up to date housekeeping techniques, targeted to
their needs rather than qualification
- Improves efficiency and productivity
- Aligned to the need of business, it allows employers and
learners to take control of the learning experience
- work-place learning
- Improves employee job satisfaction, motivation and retention,
and create a quality assured highly skilled workforce.
Course detail
Candidates must complete a total of 8 units: 4 mandatory units and
4 optional units.
Mandatory Units
- Maintain a safe, hygienic and secure working environment
- Contribute to effective teamwork
- Clean and service a range of areas
- Work using different chemicals and equipment
Optional Units
- Maintain housekeeping supplies
- Clean and protect floors
- Clean carpets and soft furnishings
- Provide a linen service
- Carry out period room servicing and deep cleaning
- Prepare, service and clear meeting and conference rooms
- Collect Linen and make beds
- Clean windows from the inside
- Give customers a positive impression of yourself and your
organisation
Duration and delivery
Duration
4-6 month delivery in the work place.
Candidates will be seen by a Trainer/Assessor weekly or
fortnightly.
Delivery
Training can be delivered in the work place.
Following a group induction (3 hours) and initial assessment
candidates will work with the Trainer/Assessor to put together a
portfolio and will be observed and assessed in the work place.