Mayday had researched various training programmes on the market
tackling English language and speaking training and were clear they
did not want one of those programmes which just focused on
preparing candidates to pass national qualifications and
assessments. So they were impressed with the way in which The
Skills People put together a programme which gave them sustainable
literacy skills which would support them both at work and at
home.
The Skills People delivered a 20 week training programme to
Health Care Assistants which covered areas such as pronunciation,
clinical vocabulary, listening skills, grammar and punctuation -
each learner received one-to-one support from a Skills for Life
expert trainer who focused on their individual strengths and
weaknesses.
The Result? Compared with pre-training patient notes and
comments from managers, post training evaluations showed some
significant results including a 75% reduction in mistakes
and a 90% improvement in written patient records. Post-training
evaluation has also showed improvement in other areas including
staff feeling their co-workers treat them with greater
respect.
"It didn't take too long
for us to see how The Skills People training was beginning to make
a real difference - which is one of the reasons we decided to use
them above any other training provider. Many of the other providers
pushed us towards the NVQ route which we knew we weren't ready
for.So, it was amazing that we came across The Skills People who
were prepared to work with us to ensure learners established their
levels of literacy before progressing on to qualifications. It was
impressive to see how The Skills People spent time trying to
understand our 'Patient Discourse' - the way in which we
communicate to our patients - and embedded this into the delivery
of training.'
Sarah Divilly Bastiani, Learning Consultant, Mayday
Healthcare Trust