The Skills People proposed a training solution that included
on-the-job training and development which would equip team leaders
at The Ritz London with the tools required to challenge, engage and
support their staff.
The result? There is improved productivity, working
relationships, team briefings and increased motivation. Team
Leaders feel more confident in dealing with their employees because
they have the tools to do so effectively. Communication at all
levels is more open and conducted directly and tactfully. Any
issues are now dealt with in a timely manner.
"We weren't looking for another broken
promise. We wanted to work with a training provider who could
deliver what we wanted and consistently to ensure our staff got the
same level of service expected by guests of the hotel. We believe
we found that in The Skills People.
"It's brilliant for us that The Skills People trainers can be time
sensitive so that our night staff can be trained on the job at
night. I've worked with lots of training providers in the past but
the professionalism of The Skills People and the consistency of the
quality of the work delivered by their trainers means I'm more than
happy to recommend The Skills People. Having one assessor who can
build a relationship with staff has been great."
Joanne Meredith, Head of Human Resources, The Ritz
London